- Date
- May 25, 2017
- In
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- Author
Swedbank Metro Mapping
Process mapping using the design method Metro mapping. In collaboration with stakeholders I created Customer Journeys for frequently occurring customer objectives. I then mapped out the journeys, interlaced at shared sub-tasks. Each sub-task is represented by a “metro station”. The systems in which sub-tasks are performed make up “travel zones” on the map. The larger …